Privacy Policy


Pact Technologies Ltd (“PACT”, “we”, “us”, “our”)
Website: www.trainwithpact.com
Contact: Hello@trainwithpact.com

PACT Technologies Ltd is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.

1. Information We Collect

We collect the following categories of data:

a) Information You Provide Directly

  • Name

  • Email address

  • Password (encrypted)

  • Profile information (age, gender, fitness level, preferences, team selection)

  • Customer support messages

b) Wearable & Fitness Device Data (With Your Permission)

When you connect devices (e.g., Garmin), we may receive:

  • Heart rate data

  • HRR calculations

  • Steps, pace, distance

  • Training load, activity type, session duration

  • Resting heart rate, max HR

  • Device metadata (watch model, firmware, etc.)

c) Usage & App Interaction Data

  • Feature usage

  • Activity completion

  • Score progression

  • App settings & preferences

  • Crash logs and performance analytics

d) Automatic Technical Data

  • IP address

  • Device type

  • Operating system

  • Cookies (website only)

2. How We Use Your Information

We use your data to:

a) Provide the Service

  • Calculate your RTP (Real-Time Progress) score

  • Generate effort + consistency metrics

  • Enable team battles, rankings, and social features

  • Sync activities from Garmin or other partners

  • Maintain your account

b) Improve the Product

  • Analyse feature usage

  • Enhance accuracy of scoring

  • Improve onboarding and user experience

  • Monitor system performance

c) Communication

  • Send essential service updates

  • Provide onboarding tips

  • Respond to customer support queries

(We do NOT sell your data or spam you. Ever.)

3. Legal Basis for Processing (GDPR / UK GDPR)

We process your data under:

  • Contractual necessity (to deliver PACT features)

  • Consent (connecting Garmin or wearables)

  • Legitimate interest (product improvement, security)

  • Legal obligations (fraud prevention, data requests)

4. Data Sharing

We only share your data with:

a) Service Providers

  • Cloud hosting (AWS)

  • Authentication providers

  • Analytics tools

b) Wearable Partners (If You Connect Them)

  • Garmin API

  • Apple HealthKit

c) Legal or Safety Requirements

If required by law or to protect the rights & safety of users.

We DO NOT sell or share data with advertisers.

5. How Long We Keep Your Data

We retain your data only as long as necessary:

  • Account data: as long as your account is active

  • Wearable data: until you disconnect or delete your account

  • Analytics data: anonymised after use

  • Deleted accounts: fully removed within 30 days

6. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Delete your account

  • Withdraw consent (disconnect Garmin)

  • Request export of your data

  • Restrict or object to processing

To exercise these rights: Hello@trainwithpact.com

7. Data Security

We use industry-leading protections:

  • Encrypted data storage

  • Secure API communication

  • Access controls

  • Regular security audits

However, no system is 100% secure; we work continuously to maintain high standards.

8. Children

PACT is not intended for users under 16.
We do not knowingly collect children’s data.

9. International Transfers

Your data may be processed outside your home country.
We ensure safeguards such as Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may update this policy.
We’ll notify you of material changes via email or in-app.

11. Contact Us

PACT Technologies Ltd
Email: Hello@trainwithpact.com
Website: www.trainwithpact.com